FAQs

We are happy to announce several F&B outlets already available to the public. Please see table below for further information on these restaurants.

Q: What restaurants are currently open at NUSTAR?

A: There are over 40 F&B outlets to choose from at NUSTAR Resort & Casino From fine dining restaurants to a curated food hall; From local Filipino favorites to delectable international cuisines. 

Please click on this link for the complete list of F&B outlets.

Q: Do you accept walk-ins or do you require prior reservations?

A: We accept walk-ins but we highly encourage prior reservations for the convenience of our guests.

Limited number of rooms are now open in FILI Hotels to accommodate our guests. We are excited to provide you with an experience that is truly and exceptionally 5-star!

Q: How do I make a room reservation? Where can I book?
A: We have made several touchpoints available for our guests. You may call us at (032) 888 8282 or email reservations.fili@lightseagreen-koala-519904.hostingersite.com for inquiries and reservations.

Q: What are the amenities inside your resort?
A: We will be happy to give updates on our fitness and wellness facilities, as soon as they open this year.

Q: Do you have a pool? Is it already open?
A: We do have pool amenities that will soon be available to all in-house guests.

Q: Do you allow food and beverage from outlets outside of your property to be brought in to your premises?
A: We encourage guests to enjoy the various F&B outlets within our property. Hot food and beverages bought from establishments outside NUSTAR are prohibited.

We aim for our guests to have seamless and worry-free movement and mobility the moment they enter NUSTAR. Transportation services are available throughout the property.

Q: Do you have parking available on the property? Is parking free?

A: We have allocated parking areas located on the Lower Ground and Upper Ground floors. 24/7 free parking is available for all our guests.

Q: Do you have valet services?

A: We currently have valet services available at the Casino Grand Entrance.

Q: Do you have public transport accessible in your resort? What are the other options?

A: Currently, we are accessible through both public taxis and MYBUS. Alternatively and for our guests’ convenience, hotel car pick-up can be arranged through the resort concierge.

Limitless offers and promotions await our esteemed rewards and lifestyle members. Sign up now to find out more about this program!

Q: Do you have a rewards or membership program in NUSTAR?

A: We have NUSTAR Rewards – the official lifestyle rewards program of the development.

Q: What benefits can I enjoy as a NUSTAR Rewards member?

A: We offer our members access to resort-wide perks and privileges within the NUSTAR property. Earn and redeem points, get priority access to events, and receive exclusive offers for the ultimate leisure and enjoyment experience.

Q: How can I join NUSTAR Rewards? Is membership free?

A: Signing up for NUSTAR Rewards is FREE. We offer membership to qualified applicants, 21 years old and above only. To sign up, simply visit the NUSTAR Rewards Counter. You may also preregister through register.lightseagreen-koala-519904.hostingersite.com and get a welcome gift from us!

**For more FAQs on NUSTAR Rewards, click here. Rewards FAQs

Just a few reminders to our esteemed guests:

Q: Where is NUSTAR Resort and Casino located?
A: NUSTAR is located on Kawit Island, South Road Properties, Cebu City, Philippines.

Q: How can I contact the property?
A: For any inquiries you might have, you can call us at (032) 888 8282. Alternatively, you can also email us at contact@lightseagreen-koala-519904.hostingersite.com.

Q: Do you allow smoking inside your property?
A: We have designated smoking areas (DSA) within the property. Please ask the concierge or our guest experience associates for more details.

Q: Are pets allowed in NUSTAR?
A: We do not allow pets inside the property.

We are happy to announce several F&B outlets already available to the public. Please see table below for further information on these restaurants.

Q: Do you accept walk-ins or do you require prior reservations?

A: We accept walk-ins but we highly encourage prior reservations for your convenience.

NUSTAR Resort and Casino Cebu is home to the two beacons of hospitality in the Philippines: The Fili Hotel is a bold and beautiful testament to Filipino luxury at its finest, and the world-class NUSTAR Hotel is a hallmark of global design and unrivaled standards of service.

Q: How do I make a room reservation? Where can I book?
A: You may call us at (032) 888 8282 or email contactus@nustar.com.ph for inquiries and reservations. You can also click this link to go directly to room reservations.

Q: What are the amenities inside your resort?
A: At NUSTAR, guests can enjoy exceptional amenities designed for relaxation and well-being:

Hagod Spa offers a luxurious retreat with a range of treatments, combining traditional Filipino wellness practices with modern techniques. It’s the perfect place to unwind and rejuvenate in a serene environment.

The state-of-the-art fitness center is equipped with the latest cardio and strength-training equipment, catering to all fitness levels. Whether you are continuing your workout routine or starting a new one, the gym provides a motivating space for exercise.

The Outdoor Infinity Pool provides a tranquil escape with stunning views of the city and ocean. It is ideal for a refreshing swim or simply relaxing by the water, offering a peaceful and luxurious setting to unwind.

Hotel guests can also enjoy the leisure pools at the 5th level of the hotels. Three pools are available for enjoyment with one pool dedicated to kids and two other pools for the whole family.

Q: Do you have a pool? Is it already open?
A: Yes, we have an outdoor pool that is open from 7:00 AM to 7:00 PM daily.

Q: Do you allow food and beverage from outlets outside of your property to be brought in to your premises?
A: We encourage guests to enjoy the various F&B outlets within our property. Hot food and beverages bought from establishments outside NUSTAR are prohibited.

We aim for our guests to have seamless and worry-free movement and mobility the moment they enter NUSTAR. Transportation services are available throughout the property.

Q: Do you have parking available on the property? Is parking free?

A: We have allocated parking areas located on the Lower Ground and Upper Ground floors. 24/7 free parking is available for all our guests.

Q: Do you have valet services?

A: We currently have valet services available at the Casino Grand Entrance.

Q: Do you have public transport accessible in your resort? What are the other options?

A: Currently, we are accessible through both public taxis and MYBUS. Alternatively and for our guests’ convenience, hotel car pick-up can be arranged through the resort concierge.

Limitless offers and promotions await our esteemed rewards and lifestyle members. Sign up now to find out more about this program!

Q: What is the minimum age requirement to enter the casino at NUSTAR?

A: Guests must be at least 21 years old and above to enter the casino.

Q: Do you have a rewards or membership program in NUSTAR?

A: We have NUSTAR Rewards – the official lifestyle and entertainment rewards program of NUSTAR Resort & Casino which allows members to enjoy exclusive perks and privileges.

Q: What benefits can I enjoy as a NUSTAR Rewards member?

A: We offer our members exclusive access to resort-wide perks and privileges throughout the NUSTAR experience. Earn and redeem points, get priority access to events, and receive exclusive offers for the ultimate leisure and enjoyment experience. Click here for more information.

Q: How can I join NUSTAR Rewards? Is membership free?

A: Signing up for NUSTAR Rewards is FREE. We offer membership to qualified applicants, 21 years old and above only. To sign up, simply visit the NUSTAR Rewards Counter. 

Q: Do I need to be a NUSTAR Rewards Club member to play casino games?

A: You do not need to be a member of NUSTAR Rewards to play casino games. However, being a member of the Rewards program grants benefits such as Rewards points, various promotions or giveaways, and special access to exclusive events.

Just a few reminders to our esteemed guests:

Q: What’s inside NUSTAR Resort & Casino?
A: NUSTAR offers a wide variety of experiences fit for all ages. From exquisite dining to relaxing hotel stays and wellness services to top notch entertainment, there is something for everyone to enjoy  in a setting filled with unparalleled elegance and excitement.

Q: Do you have parking available on the property? Is parking free?
A: We have allocated parking areas located on the Lower Ground and Upper Ground floors. 24/7 free parking is available for all our guests.

Q: Do you have valet services?
A: We currently have valet services available at the Casino Grand Entrance.

Q: Do you have shuttle services available?
A: For the convenience of guests, we have designated pick-up and drop-off points in key areas in the city. You may call 09989615608 for assistance.

Q: Where is NUSTAR Resort and Casino located?
A: NUSTAR is located at South Road Properties in Cebu City, Philippines.

Q: How can I contact the property?
A: For any inquiries you might have, you can call us at (032) 888 8282. Alternatively, you can also email us at contact@lightseagreen-koala-519904.hostingersite.com.

Q: Do you allow smoking inside your property?
A: We have designated smoking areas (DSA) within the property. Please ask the concierge or our guest experience associates for more details.

Q: Are pets allowed in NUSTAR?
A: As much as we love pets, we kindly ask them to stay at home during your visit because we are currently unable to accommodate them on the property.

Q: What time does NUSTAR Resort & Casino open?
A: NUSTAR Resort & Casino is open 24 hours daily.